Our Testing Protocol / Script for the Testing Sessions


Outline your testing protocol--a description of the steps that anyone on your team can follow to gather feedback from testing. It should include the following sections. IMPORTANT - You should not explain all the features of your product or lead your users thru a demonstration of its design features. For truly useful feedback, allow your users to interact with your prototypes and discover its features. Try to be an observer, not a tour guide. Answer any questions that come up as users interact with the prototypes, but keep in mind that asking "what do think will happen?" or "how do you think that might work?" will solicit very useful information about what's going on in the user's mind. Don't try to sell or pitch your product to your users. You're not trying to convince them that your product is good. Rather, you're hoping to learn from observing and hearing how they feel about your product. Then, after users have had a chance to explore your prototypes, you can ask about any specific issues that you'd like them to share their feedback on.

What will you share with your users to interact with?

For each feature that you're testing, how will you use your prototypes?

  • Automated heating and cooling - show the location of the heater and chiller units and explain their automation
  • Notification system for pH imbalance - show the pH indicator and explain how it will be paired with an app that notifies the user when the pH is imbalanced
  • Noise reduction foam layer - show the placement of the foam and explain how it greatly reduces vibrations and noise from the air pump
  • Open-Top Foldable Cover - show them the design of the cover and explain how it will block most of the light in conjunction with the design of the top casing angling the LED lights down
  • Weight and flexibility - give them product-similar-objects of different weights and forms

What will you ask them to do?

What will you ask users to do with your prototypes?

  • Ask them to look at the overall design
  • Encourage them to analyze the break downs and ask questions
  • Have them critique the aesthetic of the design
  • Ask them to move the weight and flexibility testing objects around or to place them somewhere to feel their flexibility

What will you observe?

What you will be observing and noting as you watch users interact with your prototypes?

  • Their opinion of the noise produced by the air pump and the measures taken to reduce it
  • Their concerns about the maintence or smell
  • Their comfort with the LED lights being on for long periods
  • When asking them to move around the objects of different weights and forms we can carefully observe what emotions appear on their faces
  • When they try to place the products of different forms somewhere we may observe whether the users could easily find the way on how to do it or it was challenging

What will you ask them to share feedback on after the testing?

What questions will you ask your users after they've had a chance to interact with and explore your prototypes?

  • What do you think about the level of maintence required?
  • Where would you want to have this product in your home?
  • How confident do you feel in the viability of this product?
  • What is the most acceptable weight size for you?
  • Which form/shape should the product take? (should it be placed on floor or be attached to a wall?)