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Our Testing Protocol / Script for the Testing Sessions

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Outline your testing protocol--a description of the steps that anyone on your team can follow to gather feedback from testing. It should include the following sections. IMPORTANT - You should not explain all the features of your product or lead your users thru a demonstration of its design features. For truly useful feedback, allow your users to interact with your prototypes and discover its features. Try to be an observer, not a tour guide. Answer any questions that come up as users interact with the prototypes, but keep in mind that asking "what do think will happen?" or "how do you think that might work?" will solicit very useful information about what's going on in the user's mind. Don't try to sell or pitch your product to your users. You're not trying to convince them that your product is good. Rather, you're hoping to learn from observing and hearing how they feel about your product. Then, after users have had a chance to explore your prototypes, you can ask about any specific issues that you'd like them to share their feedback on.

What will you share with your users to interact with?

For each feature that you're testing, how will you use your prototypes?

  • Give the user a typical nylon net and also our prototype, and see how they would install both.
  • Have the user shoot between the two different nets, and record what they feel about the product, and ask them what they believe the difference is and how that affects their performance.
  • Mark spots on the court and instruct the user to shoot from those indicated locations, then check our prototype app and record their reactions and thoughts.
  • Have the user pull on the net with their weight, for a durability test.

What will you ask them to do?

What will you ask users to do with your prototypes?

  • Install the net
  • Use the net to play casual practice versus competitive basketball over the course of a month, and take note of the statistics compared to a normal nylon net.
  • Download our app that goes along with the product, and have them take different shots around the court to test the product's accuracy in recording shots.

What will you observe?

What you will be observing and noting as you watch users interact with your prototypes?

  • Whether the net performs better or worse than a nylon net, i.e. does it rip? or does it last longer than a normal nylon net?
  • If the censors function accurately and precisely, replicating the same results after each use.
  • How easily they install the net, and if they understand how it works based on how little instructions there are.

What will you ask them to share feedback on after the testing?

What questions will you ask your users after they've had a chance to interact with and explore your prototypes?

  • In what aspect do you see this product's usability and reliability?
  • Do you feel that this product affective your performance than how you usually perform, good or bad?
  • How accessible is this product for its cost, and does it feel user-friendly?