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Our Testing Protocol / Script for the Testing Sessions

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Outline your testing protocol--a description of the steps that anyone on your team can follow to gather feedback from testing. It should include the following sections. IMPORTANT - You should not explain all the features of your product or lead your users thru a demonstration of its design features. For truly useful feedback, allow your users to interact with your prototypes and discover its features. Try to be an observer, not a tour guide. Answer any questions that come up as users interact with the prototypes, but keep in mind that asking "what do think will happen?" or "how do you think that might work?" will solicit very useful information about what's going on in the user's mind. Don't try to sell or pitch your product to your users. You're not trying to convince them that your product is good. Rather, you're hoping to learn from observing and hearing how they feel about your product. Then, after users have had a chance to explore your prototypes, you can ask about any specific issues that you'd like them to share their feedback on.

What will you share with your users to interact with?

For each feature that you're testing, how will you use your prototypes?

  • Feature 1: We will dissolve the tabs in water to show their dissolvability
  • Feature 2: We can then apply to hair and create a lather to show its quality
  • Feature 3: We can compost/plant the packaging and it will turn into flowers
  • Feature 4: We can show that the soap and conditioner does not cause harm to wildlife when entering the water supply

What will you ask them to do?

What will you ask users to do with your prototypes?

  • Action 1 - Ask them to open the box
  • Action 2 - Ask them to use the shampoo tablet how they see fit
  • Action 3 - Ask them to use the conditioner tablet how they see fit

What will you observe?

What you will be observing and noting as you watch users interact with your prototypes?

  • Thing for us to observe / observe their facial expressions on initial impression
  • Thing for us to observe / observe where they unsure about the product (purpose, etc)
  • Thing for us to observe / observe how they would want to interact

What will you ask them to share feedback on after the testing?

What questions will you ask your users after they've had a chance to interact with and explore your prototypes?

  • Would you prefer to use a single-use tab or a tab that goes into a bottle that can hold multiple uses, during your shower?
  • Would you rather use your own bottle to house the shampoo or would you like to purchase a bottle to house the shampoo?
  • Would you use a tablet or a powder for conditioner?
  • Where would you expect to purchase this product?
  • Would you like to see packaging containing shampoo and conditioner individually or separately?

New Questions:

  • Would you be able to tell that this product is sustainable by looking at it?
  • Do you have any concerns on how you would use this product?
  • Do you think that this product would remain waterproof and damage free in your bathroom?

Notes/Observations

How to keep waterproof?

Might sell more if kept separate

Reused plastic from the ocean for packaging

Flower seeds, yes or no?

Make the textures different

Braille or indentions for name

Make the tablets usable for both single-use and in a reusable bottle

Buy it from an online store specific for the product, perhaps subscriptions

Amazon