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Our Testing Protocol / Script for the Testing Sessions

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Outline your testing protocol--a description of the steps that anyone on your team can follow to gather feedback from testing. It should include the following sections. IMPORTANT - You should not explain all the features of your service or app or lead your users thru a demonstration of its design features. For truly useful feedback, allow your users to interact with your prototypes and discover its features. Try to be an observer, not a tour guide. Answer any questions that come up as users interact with the prototypes, but keep in mind that asking "what do think will happen?" or "how do you think that might work?" will solicit very useful information about what's going on in the user's mind. Don't try to sell or pitch your product to your users. You're not trying to convince them that your product is good. Rather, you're hoping to learn from observing and hearing how they feel about your product. Then, after users have had a chance to explore your prototypes, you can ask about any specific issues that you'd like them to share their feedback on.

What will you share with your users to interact with?

For each feature that you're testing, how will you use your prototypes?

  • Feasibility - ask questions at end of the demo
  • Branding - go through and see if the app is intuitive
  • Accessibility - cost page
  • Impact - personal data page

What will you ask them to do?

What will you ask users to do with your prototypes?

  • Go through each app screen and explain what they think the screen is for
  • Talk about whether they would use our service or not
  • Have them look over the subscription plans and payments
  • Look over their personal impact page
  • Determine how the notifications on the home screen would help users

What will you observe?

What you will be observing and noting as you watch users interact with your prototypes?

  • Are the testers guessing what each button means/where to go next?
  • Would the testers use/pay for this service?
  • Do they think this idea is realistic? If not, what feedback do they have to make it so?

What will you ask them to share feedback on after the testing?

What questions will you ask your users after they've had a chance to interact with and explore your prototypes?

  • Would you use our service? Why or why not?
  • Are our subscription prices reasonable? If they aren't, how would you adjust it?
  • Do you think our service will make a large impact on sustainability? If not, how can we make a bigger impact?
  • Is our app intuitive? Did you find it easy to use and understand?