Our Testing Protocol / Script for the Testing Sessions


Outline your testing protocol--a description of the steps that anyone on your team can follow to gather feedback from testing. It should include the following sections. IMPORTANT - You should not explain all the features of your service or app or lead your users thru a demonstration of its design features. For truly useful feedback, allow your users to interact with your prototypes and discover its features. Try to be an observer, not a tour guide. Answer any questions that come up as users interact with the prototypes, but keep in mind that asking "what do think will happen?" or "how do you think that might work?" will solicit very useful information about what's going on in the user's mind. Don't try to sell or pitch your product to your users. You're not trying to convince them that your product is good. Rather, you're hoping to learn from observing and hearing how they feel about your product. Then, after users have had a chance to explore your prototypes, you can ask about any specific issues that you'd like them to share their feedback on.

What will you share with your users to interact with?

For each feature that you're testing, how will you use your prototypes?

  • Our user interface (the app and website)
  • The convenience of our service
  • What exactly our service will recycle & how they will use it
  • Incentive options

What will you ask them to do?

What will you ask users to do with your prototypes?

  • Sign up through the website
  • Interact with the app
  • "what would you do next" questions to walk through using the service

What will you observe?

What you will be observing and noting as you watch users interact with your prototypes?

  • How quickly they can navigate the website / note 1
  • How quickly they can navigate the app / note 2
  • The answers to "what would you do next" questions / note 3

What will you ask them to share feedback on after the testing?

What questions will you ask your users after they've had a chance to interact with and explore your prototypes?

  • Ways to make the UI more friendly
  • Ways to make service use more intuitive
  • Incentives & ads that may be more effective